FAQs
Read the answers to the most common questions.
Ordering
Can I order your products?
printezis.com website refers exclusively to professionals and businesses. In order to place your order, it is necessary to issue an invoice using professional VAT number.
How can i place an order?
Orders can be placed by phone or via e-mail at orders@printezis.com.
Can I become a reseller of your products?
To become a partner / reseller of our products contact us via e-mail at info@printezis.com and a representative of our company will contact you as soon as possible.
Shipping & Delivery
Which are the available shipping methods?
Orders can be shipped using standard shipping method or express shipping method.
How much is the shipping cost?
The shipping cost of an order depends on quantity and the place that will be delivered. Contact us for more information regarding shipping fees.
How long does it take for an order to be delivered?
Orders that include stock products can be delivered in 5-10 working days. For products that are out of stock or available upon request delivery time varies.
Product Availability
The range of products on your website and annual catalogue are the only available products?
Besides the variety of products that you will find on our website and our annual catalogue, we can design and manufacture any product that fully meet your needs. In case you want a custom made solution, contact us, inform us about the quantity and together we will discuss how to proceed with the design and manufacturing of each product.
How can I know if a product is available in your warehouse?
If the product that you are interested in is available the “In Stock" is displayed on your screen. Otherwise "Out of Stock" will be displayed.
Can i order products that are out of stock?
Products that are out of stock in our warehouse, usually, go into production immediately and are available in 10-15 days. For more information regarding these products feel free to contact us.
Service & Guarantee
Which raw materials are used for the production of your products?
The raw materials that are used to produce our products are brass and stainless steel. Both metals offer high resistance against oxidation.
How should i clean my products?
Avoid using hard cleaning cloths, wire sponges and acid cleaners. Wash using warm water and a mild cleaning product. Then dry with a soft cloth. This is the best way, we recommend, in order to clean the surfaces of our products perfectly.
The product that i received is defective
In the case that a product is defective, let us know. In many cases the problem is solved by replacing a spare part. For your convenience, we recommend that you provide us with as much details as possible about the problem (photos and videos). In this way you will help us find the solution to the problem.
My product was damaged during the delivery procedure.
When a product is damaged during the delivery procedure the courier company is responsible for the damage. Please contact them to resolve the issue.
I need a replacement part for my product. How can I order one?
After sales support is offered for all our products. In case of damage or wear, contact us in order to give us more details about your product.
